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Home └IT - Essentials Rev 1.1 CPT1605-900
IT - Essentials Rev 1.1 CPT1605-900

IT - Essentials Rev 1.1 CPT1605-900

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Last Update 07/27/2026
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  • Lesson 1: Introduction to Personal Computing
    15Lessons ·
    • 1.0 - Introduction
    • 1.1 - Parts of A Computer
    • 1.2 - Electrical and ESD Safety
    • 1.3 - PC Components
    • 1.4 - Motherboard
    • 1.5 - CPUs and Cooling Systems
    • 1.6 - Memory
    • 1.7 - Adapter Cards and Expansion Slots
    • 1.8 - Hard Drives & Solid State Drives
    • 1.9 - Optical Storage
    • 1.10 - Ports, Cables & Adapters
    • 1.11 - Input Devices
    • 1.12 - Output Devices
    • 1.13 - Computer Disassembly
    • 1.14 - Summary
      10 xp
  • Lesson 2: PC Assembly
    8Lessons ·
    • 2.1 - General & Fire Safety
    • 2.2 - Assembling a Computer
    • 2.4 - Installing Internal Drives
    • 2.5 - Installing Adapter Cards
    • 2.6 - Adding Additional Storage
    • 2.7 - Install the Cables
    • Lesson 2 - Summary
      10 xp
    • LAB: Building a dream machine
  • Lesson 3: Advanced Computer Hardware
    11Lessons ·
    • 3.1 - Introduction
    • 3.2 - Booting A Computer
    • 3.3 - Wattage & Voltage
    • 3.4 - Advanced Computer Functions
    • 3.5 - RAID
    • 3.6 - Ports, Connectors & Cables
    • 3.7 - Monitors & Displays
    • 3.8 - Upgrades
    • 3.9 - Protecting the Environment
    • Lesson 3 - Summary
      10 xp
    • A+ / CCST Certification Practice
  • Lesson 4: Preventive Maintenance & Troubleshooting
    9Lessons ·
    • 4.1 - Introduction
    • 4.2 - Preventative Maintenance
    • 4.3 - Troubleshooting Process
    • 4.4 - Apply The Troubleshooting Process
    • 4.5 AI‑Powered Troubleshooting & Automation
    • 4.6 AI Prompt Engineering
    • 4.8 Knowledge Bases & Forums
    • 4.9 Model Drift, RAG, Synthetic Data
    • Lesson 4 - Summary
      10 xp
  • Lesson 5: Networking Concepts
    15Lessons ·
    • 5.0 - Introduction
    • 5.1 - Networks
    • LAB: Network Diagram
    • 5.2 - Networking Protocols
    • 5.3 - Network Ports
    • Interactive Practice: Match the Ports
    • 5.4 - Wireless Protocols
    • 5.5 - Network Devices
    • 5.6 - Other Network Infrastructure
    • 5.7 - Network Cables & Tools
    • 5.8- Microsegmentation
    • 5.9 - East‑West vs North‑South Traffic
    • 5.10 Overlay vs Underlay Networks
    • 5.11 Network Telemetry
    • Lesson 5 - Summary
      10 xp
  • Lesson 6: Applied Networking
    14Lessons ·
    • 6.0 - Introduction
    • 6.1 - Network Connection
    • 6.2 - Domain Name System
    • LAB: DNS Resolver
    • 6.3 - Firewall Configuration
    • 6.4 - IOT Configuration
    • 6.5 - Network Troubleshooting
    • Interactive Practice: IP Addresses & Subnetting
    • 6.6 Remote Access Support
    • 6.7 Zero‑Touch Deployment
    • 6.8 Golden Images & Baseline Configurations
    • 6.9 Remote Patch Management
    • Lesson 6 - Summary
      10 xp
    • A+ / CCST Network Certification Practice
  • Lesson 7: Laptops & Mobile Devices
    13Lessons ·
    • 7.1 - Introduction
    • 7.2 - Laptops & Mobile Devices
    • 7.3 - Mobile Components and Peripherals
    • 7.4 - Laptop Configuration
    • 7.5 - Laptop Hardware
    • 7.5 - Misc Mobile Hardware
    • 7.6 - Network Connectivity & Services
    • 7.7 - Laptop & Mobile Maintenance
    • 7.8 - Mobile Device Troubleshooting
    • 7.9 Mobile OS Security
    • 7.10 Remote Lock/Wipe
    • 7.11 Mobile MDM & Zero‑Touch Enrollment
    • Lesson 7 Summary
      10 xp
  • Lesson 8: Printers
    8Lessons ·
    • 8.1 - Introduction
    • 8.2 - Printer Features
    • 8.3 - Comparing Printers
    • 8.4 - Installing Printers
    • 8.5 - Networking Printers
    • 8.6 - Troubleshooting & Maintaining Printers
    • 8.7 Peripheral Troubleshooting
    • Lesson 8 - Summary
      10 xp
  • Lesson 9: Virtualization & Cloud Computing
    10Lessons ·
    • 9.0 - Common Cloud Services
    • 9.1 - Virtual Machines & Cloud Computing
    • 9.2 - Cloud Computing
    • 9.3 Enterprise Architecture
    • 9.4 Infrastructure as Code
    • 9.5 Immutable Infrastructure
    • 9.6 Serverless & Cloud‑Native
    • 9.8 Observability & SRE
    • 9.9 Blue‑Green & Canary Deployments
    • Lesson 9 - Summary
      10 xp
  • Lesson 10: Windows Installation
    9Lessons ·
    • 10.1 - Introduction
    • 10.2 - Modern OS
    • 10.3 - Storage Management
    • 10.4 - Installing Windows
    • 10.5 Cloud Sync Troubleshooting
    • 10.6 OneDrive/Google Drive/Dropbox
    • 10.7 Folder Redirection & Enterprise Cloud Policies
    • Lesson 10 - Summary
      10 xp
    • A+ / CCST OS & Cloud Certification Practice
  • Lesson 11: Windows Configuration
    11Lessons ·
    • 11.1 - Introduction
    • 11.2 - Navigating Windows
    • 11.3 - Using Windows Features
    • 11.4 - System Administration
    • 11.5 - The Command Line
    • 11.6 - Windows Networking
    • 11.7 Patch Hygiene
    • 11.8 Configuration Drift
    • 11.9 Identity Federation
    • 11.10 RBAC & SSO
    • Lesson 11 - Summary
      10 xp
  • Lesson 12: Mobile,Linux,OSX Operating Systems
    9Lessons ·
    • 12.1 - Mobile Operating Systems
    • 12.2 - Mobile Security
    • 12.3 - Linux & OSX etc
    • 12.4 - Troubleshooting Linux Based OS'
    • 12.5 Linux Backup & Recovery
    • 12.6 macOS Backup & Recovery
    • 12.7 Linux Hardening
    • Lesson 12 - Summary
      10 xp
    • A+ / Google OS Certification Practice
  • Lesson 13: Security
    17Lessons ·
    • 13.1 - Malware & Network Attacks
    • 13.2 - Security Procedures
    • 13.3 - Securing Windows
    • 13.4 - Wireless Security
    • 13.5 - Basic Troubleshooting Process & Security
    • 13.6 Incident Response
    • 13.7 SIEM, SOAR, EDR, XDR
    • 13.8 Threat Actors
    • 13.9 MITRE ATT&CK
    • 13.10 Data Exfiltration
    • 13.11 Social Engineering & MFA Fatigue
    • 13.12 – Endpoint Hardening
    • 13.13 – Application Allowlisting
    • 13.14 – Attack Surface Reduction
    • 13.15 – Digital Forensics Basics
    • Lesson 13 - Summary
      10 xp
    • A+ / CCST Security Certification Practice
  • Lesson 14: The IT Professional
    17Lessons ·
    • 14.1 - Communication Skills for IT
    • 14.2 - Operational Procedures
    • 14.3 - Ethical and Legal Process
    • 14.4 - Call Center Technicians
    • 14.5 Ticketing Systems
    • 14.6 SLAs & KPIs
    • 14.7 Queue Management
    • 14.8 Documentation Standards
    • 14.9 – MSP Workflow
    • 14.10 – Ticket Escalation Tiers
    • 14.11 – SLA Breach Handling
    • 14.12 – Change Management Basics
    • 14.13 – IT Resume Building
    • 14.14 – Help Desk Interview Prep
    • 14.15 – IT Career Pathways
    • 14.16 – Building a Professional IT Portfolio
    • Lesson 14 - Summary
      10 xp
  • LESSON 15 — AI in Modern IT Support
    12Lessons ·
    • 15.1 AI in Enterprise IT
    • 15.2 AI Troubleshooting
    • 15.3 AI Log Analysis
    • 15.4 AI Ticket Triage
    • 15.5 AI Documentation Automation
    • 15.6 AI Guardrails & Privacy
    • 15.7 Model Drift
    • 15.8 Synthetic Data
    • 15.9 Inference Engines
    • Lesson 15 - Summary
      10 xp
    • ESSAY : What IT means to you?
    • Closing Thoughts
      New