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IT - Essentials Rev 1.1 CPT1605-900

IT - Essentials Rev 1.1 CPT1605-900

IT Essentials is a hands‑on, entry‑level course that teaches students how computers work and how to fix them, covering hardware components, operating systems, basic networking, security fundamentals, and real troubleshooting workflows so learners can confidently assemble systems, install and configure Windows and Linux, diagnose hardware and software issues, secure devices, and perform professional help‑desk‑level support while building a strong foundation for further IT coursework and certifications like CompTIA A+.
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Dernière mise à jour 27/07/2026
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Basique Certificate
  • Lesson 1: Introduction to Personal Computing
    15Leçons ·
    • 1.0 - Introduction
    • 1.1 - Parts of A Computer
    • 1.2 - Electrical and ESD Safety
    • 1.3 - PC Components
    • 1.4 - Motherboard
    • 1.5 - CPUs and Cooling Systems
    • 1.6 - Memory
    • 1.7 - Adapter Cards and Expansion Slots
    • 1.8 - Hard Drives & Solid State Drives
    • 1.9 - Optical Storage
    • 1.10 - Ports, Cables & Adapters
    • 1.11 - Input Devices
    • 1.12 - Output Devices
    • 1.13 - Computer Disassembly
    • 1.14 - Summary
      10 xp
  • Lesson 2: PC Assembly
    8Leçons ·
    • 2.1 - General & Fire Safety
    • 2.2 - Assembling a Computer
    • 2.3 - Installing Internal Drives
    • 2.4 - Installing Adapter Cards
    • 2.5 - Adding Additional Storage
    • 2.6 - Install the Cables
    • Lesson 2 - Summary
      10 xp
    • LAB: Building a dream machine
  • Lesson 3: Advanced Computer Hardware
    11Leçons ·
    • 3.1 - Introduction
    • 3.2 - Booting A Computer
    • 3.3 - Wattage & Voltage
    • 3.4 - Advanced Computer Functions
    • 3.5 - RAID
    • 3.6 - Ports, Connectors & Cables
    • 3.7 - Monitors & Displays
    • 3.8 - Upgrades
    • 3.9 - Protecting the Environment
    • Lesson 3 - Summary
      10 xp
    • A+ / CCST Certification Practice
  • Lesson 4: Preventive Maintenance & Troubleshooting
    9Leçons ·
    • 4.1 - Introduction
    • 4.2 - Preventative Maintenance
    • 4.3 - Troubleshooting Process
    • 4.4 - Apply The Troubleshooting Process
    • 4.5 - AI‑Powered Troubleshooting & Automation
    • 4.6 - AI Prompt Engineering
    • 4.7 - Knowledge Bases & Forums
    • 4.8 - Model Drift, RAG, Synthetic Data
    • Lesson 4 - Summary
      10 xp
  • Lesson 5: Networking Concepts
    15Leçons ·
    • 5.0 - Introduction
    • 5.1 - Networks
    • LAB: Network Diagram
    • 5.2 - Networking Protocols
    • 5.3 - Network Ports
    • Interactive Practice: Match the Ports
    • 5.4 - Wireless Protocols
    • 5.5 - Network Devices
    • 5.6 - Other Network Infrastructure
    • 5.7 - Network Cables & Tools
    • 5.8- Microsegmentation
    • 5.9 - East‑West vs North‑South Traffic
    • 5.10 Overlay vs Underlay Networks
    • 5.11 Network Telemetry
    • Lesson 5 - Summary
      10 xp
  • Lesson 6: Applied Networking
    14Leçons ·
    • 6.0 - Introduction
    • 6.1 - Network Connection
    • 6.2 - Domain Name System
    • LAB: DNS Resolver
    • 6.3 - Firewall Configuration
    • 6.4 - IOT Configuration
    • 6.5 - Network Troubleshooting
    • Interactive Practice: IP Addresses & Subnetting
    • 6.6 Remote Access Support
    • 6.7 Zero‑Touch Deployment
    • 6.8 Golden Images & Baseline Configurations
    • 6.9 Remote Patch Management
    • Lesson 6 - Summary
      10 xp
    • A+ / CCST Network Certification Practice
  • Lesson 7: Laptops & Mobile Devices
    13Leçons ·
    • 7.1 - Introduction
    • 7.2 - Laptops & Mobile Devices
    • 7.3 - Mobile Components and Peripherals
    • 7.4 - Laptop Configuration
    • 7.5 - Laptop Hardware
    • 7.5 - Misc Mobile Hardware
    • 7.6 - Network Connectivity & Services
    • 7.7 - Laptop & Mobile Maintenance
    • 7.8 - Mobile Device Troubleshooting
    • 7.9 Mobile OS Security
    • 7.10 Remote Lock/Wipe
    • 7.11 Mobile MDM & Zero‑Touch Enrollment
    • Lesson 7 Summary
      10 xp
  • Lesson 8: Printers
    8Leçons ·
    • 8.1 - Introduction
    • 8.2 - Printer Features
    • 8.3 - Comparing Printers
    • 8.4 - Installing Printers
    • 8.5 - Networking Printers
    • 8.6 - Troubleshooting & Maintaining Printers
    • 8.7 Peripheral Troubleshooting
    • Lesson 8 - Summary
      10 xp
  • Lesson 9: Virtualization & Cloud Computing
    10Leçons ·
    • 9.0 - Common Cloud Services
    • 9.1 - Virtual Machines & Cloud Computing
    • 9.2 - Cloud Computing
    • 9.3 Enterprise Architecture
    • 9.4 Infrastructure as Code
    • 9.5 Immutable Infrastructure
    • 9.6 Serverless & Cloud‑Native
    • 9.8 Observability & SRE
    • 9.9 Blue‑Green & Canary Deployments
    • Lesson 9 - Summary
      10 xp
  • Lesson 10: Windows Installation
    9Leçons ·
    • 10.1 - Introduction
    • 10.2 - Modern OS
    • 10.3 - Storage Management
    • 10.4 - Installing Windows
    • 10.5 Cloud Sync Troubleshooting
    • 10.6 OneDrive/Google Drive/Dropbox
    • 10.7 Folder Redirection & Enterprise Cloud Policies
    • Lesson 10 - Summary
      10 xp
    • A+ / CCST OS & Cloud Certification Practice
  • Lesson 11: Windows Configuration
    11Leçons ·
    • 11.1 - Introduction
    • 11.2 - Navigating Windows
    • 11.3 - Using Windows Features
    • 11.4 - System Administration
    • 11.5 - The Command Line
    • 11.6 - Windows Networking
    • 11.7 Patch Hygiene
    • 11.8 Configuration Drift
    • 11.9 Identity Federation
    • 11.10 RBAC & SSO
    • Lesson 11 - Summary
      10 xp
  • Lesson 12: Mobile,Linux,OSX Operating Systems
    9Leçons ·
    • 12.1 - Mobile Operating Systems
    • 12.2 - Mobile Security
    • 12.3 - Linux & OSX etc
    • 12.4 - Troubleshooting Linux Based OS'
    • 12.5 Linux Backup & Recovery
    • 12.6 macOS Backup & Recovery
    • 12.7 Linux Hardening
    • Lesson 12 - Summary
      10 xp
    • A+ / Google OS Certification Practice
  • Lesson 13: Security
    17Leçons ·
    • 13.1 - Malware & Network Attacks
    • 13.2 - Security Procedures
    • 13.3 - Securing Windows
    • 13.4 - Wireless Security
    • 13.5 - Basic Troubleshooting Process & Security
    • 13.6 Incident Response
    • 13.7 SIEM, SOAR, EDR, XDR
    • 13.8 Threat Actors
    • 13.9 MITRE ATT&CK
    • 13.10 Data Exfiltration
    • 13.11 Social Engineering & MFA Fatigue
    • 13.12 – Endpoint Hardening
    • 13.13 – Application Allowlisting
    • 13.14 – Attack Surface Reduction
    • 13.15 – Digital Forensics Basics
    • Lesson 13 - Summary
      10 xp
    • A+ / CCST Security Certification Practice
  • Lesson 14: The IT Professional
    17Leçons ·
    • 14.1 - Communication Skills for IT
    • 14.2 - Operational Procedures
    • 14.3 - Ethical and Legal Process
    • 14.4 - Call Center Technicians
    • 14.5 Ticketing Systems
    • 14.6 SLAs & KPIs
    • 14.7 Queue Management
    • 14.8 Documentation Standards
    • 14.9 – MSP Workflow
    • 14.10 – Ticket Escalation Tiers
    • 14.11 – SLA Breach Handling
    • 14.12 – Change Management Basics
    • 14.13 – IT Resume Building
    • 14.14 – Help Desk Interview Prep
    • 14.15 – IT Career Pathways
    • 14.16 – Building a Professional IT Portfolio
    • Lesson 14 - Summary
      10 xp
  • LESSON 15 — AI in Modern IT Support
    12Leçons ·
    • 15.1 AI in Enterprise IT
    • 15.2 AI Troubleshooting
    • 15.3 AI Log Analysis
    • 15.4 AI Ticket Triage
    • 15.5 AI Documentation Automation
    • 15.6 AI Guardrails & Privacy
    • 15.7 Model Drift
    • 15.8 Synthetic Data
    • 15.9 Inference Engines
    • Lesson 15 - Summary
      10 xp
    • ESSAY : What IT means to you?
    • Closing Thoughts